Hard Bounces vs Soft: What Each One Costs You
Hard and soft bounces explained in plain English, and why your sender reputation pays for every one of them.
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Runs entirely in your browser — nothing is sent or stored. SendGrid figures are vendor-verified (Twilio pricing page, October 2026) and converted from USD at ~$1.30/£; the model charges the cheapest published tier that covers your send volume, because overage rates are not published and a rational customer upgrades tiers instead of paying them. Brevo figures from Brevo's help centre, Postmark from third-party reporting (2026). ESP tier prices (Mailchimp Standard, ActiveCampaign Starter) verified September 2026 against published vendor and third-party pricing, converted from USD at ~$1.30/£; ActiveCampaign figures are annual-billing rates. Above SendGrid's largest published tier (2.5M sends/mo) that tier's price is shown as a floor — pricing above it is custom-quote territory on both sides. All figures indicative — always check current pricing with the vendor before any decision.
Most public comparisons of Mautic cost stop at "software is free" and "hosting runs £X/month". This calculator adds the delivery layer that every Mautic instance needs — the SMTP vendor, the per-thousand send rates, the tier jumps once you exceed plan allowances. Those line items are what the ESP's contact-based pricing is actually covering for you, bundled into tier jumps. Seeing them separately makes the trade-off honest: flat infrastructure plus pay-per-send against per-subscriber subscription fees that climb as your list grows.
The break-even point is the subscriber count where the two curves cross. Below it, the ESP is cheaper; above it, managed Mautic wins. But the gap widens differently at each tier boundary, so the exact number depends on your sending frequency and which delivery vendor you pair with Mautic. All those inputs stay on screen while you adjust them, so the result comes from your actual numbers rather than an average case someone else assumed.
Once you're past the crossover and you own the infrastructure, the supporting layers become your responsibility. The IP warm-up playbook covers how to build reputation safely on new sending infrastructure, the preflight checklist verifies authentication before a campaign goes live, and the DMARC report reading checklist shows what the reports tell you about who is actually sending as you. All free. If you would rather hand the delivery layer to someone who runs it as part of the managed service, the discussion starts with your current numbers.
Managed Mautic with the delivery layer priced in, line by line — contact me today to discuss.
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Check any domain's SPF, DKIM and DMARC — records shown, interpreted in plain English.
Upload the aggregate report your inbox provider sends you — get plain English back on who's sending as you.
Ten checks to run before every campaign send — verified in minutes, before your sender reputation pays.
Build your SPF record sender by sender, with the ten-lookup budget visible as you go.
Managed Mautic against typical ESP pricing — find the subscriber count where the crossover happens.
Straightforward guides and updates on authentication, deliverability and overall strategy.
Hard and soft bounces explained in plain English, and why your sender reputation pays for every one of them.
Aggregate reports arrive as unreadable XML. This is a guide to parsing and understanding those files. The fields that matter and the ones to ignore, plus, what each finding means strategically.
New sending infrastructure has no reputation, which receiving servers treat with suspicion. This guide is the staged process for building reputation safely, and the mistakes that can burn it in week one.
Bigger list, more sends. That used to be the whole logic of email marketing. It no longer works like that. How to prune a list, when to do it, and why keeping dead addresses hurts you.